Privacy Policy

Information Disclosure Requests

Please read the following if you want to request the disclosure, etc. (notification of what information is used for; disclosure; correction of, addition to, or deletion of content; stoppage of usage; erasure; or stoppage of provision to a third party) of your personal information possessed by Digital Garage.

Business operator name

Digital Garage, Inc.
* The disclosure and other request procedures are also used for the following Group companies.
DG Ventures, Inc.; BI.Garage, Inc.

Disclosure and other request procedures

  1. Requests are only accepted via postal mail. Make sure to write all four items specified below. Please use the Request for Disclosure, etc. of Personal Information Subject to Disclosure(PDF).

  2. Please be aware that the request will not be accepted if any information is missing, incorrect, etc.

  3. Make sure to write “Disclosure, etc. request” on the envelope in red.

    1. Name

    2. Address and postal code

    3. Telephone number

    4. E-mail address

Identity verification

  1. We will verify the identity of the person making the request.

  2. Enclose a document verifying your identity together with the request, such as a copy of your driver’s license, health insurance card, certificate of residence, etc.

  3. No requests will be accepted without one of these documents.

  4. DG shall be relieved from any responsibilities if personal information is disclosed to a third party due to a cause we cannot determine, such as a request submitted by a person pretending to be someone else.

  5. If the person submitting the disclosure or other request is a legal representative of a minor or an adult ward, or someone appointed by the subject of the information to act as an agent for making the request, also enclose the following documents in addition to (2) above.

    1. Legal representative
      ・Document confirming power of legal representation
      (official copy of family register, copy of health insurance card showing dependents if the requester is a person exercising parental authority): 1
      ・Document verifying the identity of the legal representative
      (copy of legal representative’s driver’s license or health insurance card): 1

    2. Privately appointed agent
      ・Proxy form: 1
      ・Document verifying the identity of the agent
      (copy of agent’s driver’s license or health insurance card): 1


Send all of the required documents to the following address.

Digital Garage, Inc.
Attn: Personal information protection manager
DG Bldg., 3-5-7 Ebisu Minami, Shibuya-ku, Tokyo 150-0022, Japan

* The person sending the request is responsible for paying the cost for mailing.
* Please note that we do not accept requests by telephone or in person.

Confirmation of information

  1. Digital Garage will accept the request if there are no issues with the request documents.

  2. We will compare your request to the information we possess, and let you know if no matches are found. If any matches are found, we will notify you about the handling fee for disclosure.

  3. Notice will be provided via postal mail in either case.

Bank transfer of handling fee

If you are requesting a notice about how your information is used or requesting disclosure of information, Digital Garage will notify you about how to pay the disclosure handing fee, etc. Please pay the fee by bank transfer. The price is 300 yen per request. You are responsible for paying any bank transfer fees.

Information disclosure, etc.

After the disclosure, etc. handling fee payment is confirmed, the personal information will be sent by postal mail to the address of the person making the request.


Please contact Digital Garage, Inc. for questions about information disclosure, etc.
【Address】DG Bldg., 3-5-7 Ebisu Minami, Shibuya-ku, Tokyo 150-0022, Japan

“@” is shown as a full-width character to prevent spam e-mail. Please replace it with the half-width “@” before sending.

September 1, 2019
Digital Garage, Inc.
Personal information protection manager

The following is the authorized personal information protection organization of Digital Garage, Inc. that has received PMS certification. Please note this is not the place to contact with questions about disclosure, etc. of DG’s information.

Name of authorized personal information protection organization



Personal Information Protection and Complaint Office


Roppongi First Building, 9-9 Roppongi 1-chome,
Minato-ku Tokyo, 106-0032 Japan